Last updated 5 October 2026. How returns, refunds, cancellations and recalls work on the Vedanya Elixirs marketplace.
This policy covers orders placed through the Vedanya Elixirs marketplace website and Vedanya Elixirs Health OS app. The seller or participating licensed pharmacy named on the listing and invoice is responsible for the product; Vedanya facilitates the request and grievance process.
This policy is read with our Terms of Service, Privacy Policy, Shipping & Delivery policy and the product-specific terms shown before purchase. It does not restrict rights for defective goods, deficient services, unfair trade practices or other remedies under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
Unless a longer period is shown on the listing, you may request return within 7 calendar days after delivery for eligible wellness, skin and personal-care products that are unused, unopened and in original sealed packaging with batch label, accessories, invoice and promotional items intact.
Damaged, wrong, expired, leaking or short-shipped items must be reported within 48 hours of delivery with photographs of the outer package, the batch label and the product.
You may cancel without charge until dispatch. After dispatch, an eligible item follows the return process. We do not charge you when the seller or platform cancels, and any consumer cancellation charge will be disclosed before purchase and applied only where lawful and symmetrical.
Failure to report within these preferred periods does not remove a statutory remedy for a latent defect, recalled product, counterfeit product, misdescription or other right that cannot lawfully be limited.
For patient safety, a participating licensed pharmacy will not ordinarily accept a medicine for resale after delivery. A refund or replacement remains available where medicine is wrong, damaged, counterfeit, recalled, expired, delivered with inadequate remaining shelf life compared with the disclosed listing, or otherwise defective or misdescribed.
Also non-returnable: opened or used cosmetics, serums, oils and personal care items; products with a broken seal or tamper strip; refrigerated items; customised or compounded preparations; and items marked non-returnable on the product page.
A non-returnable label does not remove remedies where the item is defective, unsafe, counterfeit, expired, damaged, wrong or not as described.
Diagnostic test bookings and consultations are governed by the cancellation terms in our Terms of Service, not by this returns policy.
Prescription medicines are sold only by the participating licensed pharmacy identified on the listing and invoice, against a valid prescription verified under its registered pharmacist’s supervision.
If the participating pharmacy cannot verify a prescription, the prescription is invalid or the sale is otherwise not lawful, the affected item is cancelled and any collected amount is refunded in full.
If a doctor changes or stops a medicine after dispatch, we cannot accept the medicine back, but you can speak to our pharmacist for safe disposal guidance.
Open Orders in the app or website, choose the order and select Return or Report an issue, or write to us with the order number, reason and available photographs. Photos help investigation but are not demanded where unreasonable or impossible.
We acknowledge within 24 hours and, where a pickup is possible, arrange a reverse pickup within 2 to 4 working days. Where pickup is unavailable at your PIN code, we will ask you to self-ship and reimburse reasonable courier charges up to Rs. 150 against a receipt.
Keep the item in its original packaging until the return is completed.
After an eligible returned item reaches the seller’s designated facility and passes a reasonable quality check — or after approval for a wrong, damaged, recalled or undelivered item — the refund is initiated within 2 working days.
Refunds are returned to the original payment method: UPI in 1 to 3 working days, cards and netbanking in 5 to 7 working days, and wallets in 1 to 3 working days.
For cash-on-delivery orders, the refund is paid to the bank account or UPI ID you securely confirm, usually within 5 working days of approval. Do not send a UPI PIN, card PIN, CVV or password.
Where you choose it, we can issue Vedanya store credit instead, credited instantly and valid for 12 months.
Shipping charges are refunded in full when the fault is ours; for a change-of-mind return the original shipping charge is not refunded.
You may choose a replacement of the same item instead of a refund for damaged, wrong or expired deliveries, subject to stock. Replacements ship within 2 working days of approval.
If a batch is recalled by the manufacturer or by a regulator, we contact every affected customer, arrange a free pickup and refund in full irrespective of the return window.
The seller or participating licensed pharmacy is the merchant of record and is responsible for the product, licences and invoice. Vedanya accepts and tracks marketplace complaints and may issue or facilitate the refund under its seller arrangements where a seller fails to act.
Seller details, including legal name, address and licence number where applicable, are shown on the product page and on the invoice.
If a return or refund is not resolved as stated above, write to Alok Sahay, Founder & CEO and designated contact for consumer grievances, with the order number. We acknowledge within 48 hours and aim to resolve within one month.
You may also escalate to the National Consumer Helpline (1915) or the consumer forum with jurisdiction over Lucknow, Uttar Pradesh.
Returns, refunds and grievances: support@vedanyaelixirsindia.shop
Alok Sahay, Founder & CEO, Vedhanya Elixirs Private Limited · +91 87675 10955 · Chitra Gupta Colony, Chhawani Cantonment, Lucknow, Uttar Pradesh 226023, India · GSTIN 09AALCV8330N1ZK
