Last updated 5 October 2026. Dispatch timelines, charges, packaging and what happens if a delivery fails.
We deliver across India to serviceable PIN codes through registered courier partners. Serviceability is confirmed at checkout. We do not ship prescription medicines outside India.
The seller or participating licensed pharmacy shown on the listing and invoice dispatches the product. We do not offer international delivery or paid services outside India.
In-stock wellness and personal-care orders are usually packed within 24 to 48 working hours. A prescription order is packed only after the participating licensed pharmacy verifies the prescription under its registered pharmacist’s supervision.
Delivery typically takes 2 to 4 working days in metro cities and 4 to 8 working days elsewhere. Remote and hill PIN codes may take longer.
You receive a tracking link by SMS, email and in-app notification as soon as the order is handed to the courier.
Dispatch and delivery dates are estimates, not guarantees. The checkout page and order confirmation show the estimate applicable to the item, seller and PIN code before payment.
Standard shipping is free on prepaid orders above Rs. 799. Below that, a flat Rs. 59 shipping charge applies. Where offered, cash on delivery carries an additional Rs. 40 handling fee.
The final product price, GST, shipping, handling and any other mandatory charge are shown before you place the order. We do not add an undisclosed mandatory charge after checkout.
Participating sellers and licensed pharmacies must use packaging appropriate to the product. Medicines are supplied in compliant, tamper-evident packaging carrying required batch and expiry information. Temperature-sensitive items are offered only where the responsible seller can maintain the required handling conditions.
Please check the seal before accepting delivery. If the outer packaging is damaged, refuse the delivery or photograph it immediately and report within 48 hours.
Couriers may make up to three delivery attempts. If delivery fails because the supplied address or contact details are incorrect or the parcel is repeatedly refused, it may be returned to the seller. Any deduction of an actual, pre-disclosed return cost is made only where lawful; no deduction is made where failure is attributable to the seller, courier or platform.
If your order has not moved for 7 working days, write to us with the order number and we will replace or refund it in full.
If tracking says delivered but you did not receive the parcel, report it promptly so we can investigate with the courier. Risk of loss remains with the responsible seller until delivery to you or a person you authorised, except where applicable law provides otherwise.
Items from different sellers may arrive separately and have separate tracking. You are charged only the shipping and handling shown before purchase.
We or the responsible seller may cancel an item that cannot lawfully or safely be shipped to your PIN code, including where a valid prescription, licence condition or cold-chain route is unavailable. Any amount collected for that item is refunded in full.
Send delivery complaints with the order number to Alok Sahay, Founder & CEO and designated contact for consumer grievances, using the details below. We acknowledge consumer complaints within 48 hours and aim to resolve them within one month. You may also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.
Delivery queries: support@vedanyaelixirsindia.shop
Alok Sahay, Founder & CEO, Vedhanya Elixirs Private Limited · +91 87675 10955 · Chitra Gupta Colony, Chhawani Cantonment, Lucknow, Uttar Pradesh 226023, India · GSTIN 09AALCV8330N1ZK
